Monthly Archives: February 2017

Is this how you teach leadership skills?

We want to share this article with you today on how leadership skills are being taught in modern training programmes (link to: yourtrainingedge.com). Leadership training advisor, Josh Barett, talks about some of the skills good leaders need and even recommends some activities that can be used in training programmes today.   We quite like the Compass Point Activity andContinue Reading

How to sound like a native speaker

When we have more than one adjective before a noun, the adjectives are normally in a particular order. According to the Cambridge Dictionary, adjectives which describe opinions or attitudes (such as amazing) usually come first, before more neutral, factual ones (such as red). We say that she was wearing an amazing red coat. We don’t say that she wasContinue Reading

Looking for positive language

This activity focuses on communication with customers and knowing not only what to say, but also what not to say. The aim is to make sure that participants know how to alter and adapt their language to suit customer situations and to provide an exceptional customer experience. Instructions: Participants sit in a circle. The first participant comes up with a phraseContinue Reading

On feedback

“What is the shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don’t forget that feedback is one of the essential elements of good communication.” AnonymousContinue Reading