Monthly Archives: January 2015

How good is your English?

If you sometimes order  “Two ice balls”, say “I need fire” when you want a cigarette, or tell people “You will become support from me”, you might like to read Peter Littger’s ‘Denglisch’ column called ‘Fluent English‘ (link to: After you’ve read the article, do Spiegel’s lovely Denglisch-Quiz. We did it and got the following results: “Respekt! DurftenContinue Reading

On criticising

“Criticism may not be agreeable, but it is necessary. It fulfils the same function as pain in the human body. It calls to attention an unhealthy state of things.” Sir Winston ChurchillContinue Reading

What are silly questions?

“Silly questions” is a training game to help participants test their ability to respond to ‘silly’ questions from customers and to deal with their queries in an effective way. It also adds a bit of fun to a session and throws up an interesting discussion about “What is a silly question?”. Duration: about 30 – 60Continue Reading

Planning for 2015

A lot of people seem to like using a quotation or two in their training sessions or in presentations. We think they can often convey a complex concept in just a few words and can also help others remember a key point or idea. That’s why we’ll still be posting a quotation once a month. This month, we’veContinue Reading